Subpart K. Subpart K—Complaints and Enforcement Procedures

• § 382.151 - What are the requirements for providing Complaints Resolution Officials?
• § 382.153 - What actions do CROs take on complaints?
• § 382.155 - How must carriers respond to written complaints?
• § 382.157 - What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
• § 382.159 - How are complaints filed with DOT?