View all text of Subpart A [§ 3023.10 - § 3023.12]
§ 3023.12 - Treatment as a complaint.
If the Commission receives a volume of rate or service inquiries on the same or similar issue such that there may be cause to warrant treatment as a complaint, it may appoint an investigator to review the matter under § 3022.21 of this chapter or appoint a Public Representative representing the interests of the general public to pursue the matter.