View all text of Subpart D [§ 98.30 - § 98.34]
§ 98.32 - Parental complaints.
The State shall:
(a) Establish or designate a hotline or similar reporting process for parents to submit complaints about child care providers;
(b) Maintain a record of substantiated parent complains;
(c) Make information regarding such parental complaints available to the public on request; and
(d) The Lead Agency shall provide a detailed description in the Plan of how:
(1) Complaints are substantiated and responded to, including whether or not the State uses monitoring as part of its process for responding to complaints for both CCDF and non-CCDF providers; and,
(2) A record of substantiated complaints is maintained and is made available.