View all text of Part IV [§ 551 - § 562]
§ 552. Consumer protection and customer service
(a) Franchising authority enforcement
A franchising authority may establish and enforce—
(1) customer service requirements of the cable operator; and
(2) construction schedules and other construction-related requirements, including construction-related performance requirements, of the cable operator.
(b) Commission standards
The Commission shall, within 180 days of October 5, 1992, establish standards by which cable operators may fulfill their customer service requirements. Such standards shall include, at a minimum, requirements governing—
(1) cable system office hours and telephone availability;
(2) installations, outages, and service calls; and
(3) communications between the cable operator and the subscriber (including standards governing bills and refunds).
(c) Subscriber notice
(d) Consumer protection laws and customer service agreements
(1) Consumer protection laws
(2) Customer service requirement agreements
(June 19, 1934, ch. 652, title VI, § 632, as added Pub. L. 98–549, § 2, Oct. 30, 1984, 98 Stat. 2796; amended Pub. L. 102–385, § 8, Oct. 5, 1992, 106 Stat. 1484; Pub. L. 104–104, title III, § 301(g), Feb. 8, 1996, 110 Stat. 117.)